Three years ago, after trying and failing to get a few major brand voice recording systems to work in our environment, we decided to give CallReplay a chance. I've been saying to quite a few people, that it has been the best IT-investment of my career, by far, so thanks for that. The system 'just works', exactly like the support from RAI Software.
Call Recording Made Easy
- CallReplay is an easy to use call recording solution that implements the corporate call record keeping policy and provides secure, easy access to call records.
- It allows managers to review phone calls according to their workgroup in order to provide much needed Quality Assurance.
- Users are empowered by providing them with accurate records of their calls.
- All access to replays is logged and can be audited by authorized users.
- Damage control and increased accountability of your personnel, suppliers and customers.
- Increased productivity as no important information is lost during phone calls
- The CallReplay recorder scales up from 1 to 1200 marked devices in a Single Box configuration.
- The system can be configured to provide 100% recording coverage of the marked devices. It is also possible to record only part of the calls with the help of our easy-to-use Retention Policy.
- CallReplay is highly integrated with Cisco CallManager, having an XML phone service which allows replaying calls directly on the phone, and being integrated with CallManager’s user directory (LDAP DCDirectory) for unified authentication.
- Automatic call recording for Cisco & NEC & Mitel & IPTrade VoIP PBXs, no proprietary hardware required.