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Call Replay
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RECORD PHONE CALLS

CallReplay will automatically record all calls for the licensed phones, without any human intervention.

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Native Call Recording

CallReplay is able to record Mitel encrypted voice streams using Mitel's SRC

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Replay Phone Calls

CallReplay allows direct call playback within our Flash enabled Web Administration interface

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Android Mobile Phones

CallReplay is a powerful call and SMS recording software for Android phones

Call Recording Made Easy

  • CallReplay is an easy to use call recording solution that implements the corporate call record keeping policy and provides secure, easy access to call records.
  • It allows managers to review phone calls according to their workgroup in order to provide much needed Quality Assurance.
  • Users are empowered by providing them with accurate records of their calls.
  • All access to replays is logged and can be audited by authorized users.
  • Damage control and increased accountability of your personnel, suppliers and customers.
  • Increased productivity as no important information is lost during phone calls
  • The CallReplay recorder scales up from 1 to 1200 marked devices in a Single Box configuration.
  • The system can be configured to provide 100% recording coverage of the marked devices. It is also possible to record only part of the calls with the help of our easy-to-use Retention Policy.
  • CallReplay is highly integrated with Cisco CallManager, having an XML phone service which allows replaying calls directly on the phone, and being integrated with CallManager’s user directory (LDAP DCDirectory) for unified authentication.
  • Automatic call recording for Cisco & NEC & Mitel & IPTrade VoIP PBXs, no proprietary hardware required.

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Three years ago, after trying and failing to get a few major brand voice recording systems to work in our environment, we decided to give CallReplay a chance. I've been saying to quite a few people, that it has been the best IT-investment of my career, by far, so thanks for that. The system 'just works', exactly like the support from RAI Software.

Veli-Pekka Ahonen, IT Manager

Securitas Oy, Finland

July 2014, ref 706654

More Testimonials

Features

  • Recording Phone CallsForked Recording, SPAN recording and Hybrid CTI-SPAN.
  • Hardware ApplianceRecording Appliance - Optimized, cost-effective hardware appliance with preinstalled CallReplay and OS.
  • Monitor Live CallsListen to a call as it happens, without any conferencing.
    You can also Whisper to the agent without being heard by the external party.
  • Replay Phone CallsEasy, secure access to call recordings, using a web audio player or a desktop audio player.
  • Browse Recordings by AgentSuperb browsing interface tracks agents across multiple phone numbers.
  • Call Scoring & Custom FormsIntegrated agent quality scoring and reporting module.
  • IP Phone ServiceBrowse, play, e-mail, monitor and demand recording directly from your phone.
  • High Availability recordingUse multiple recorders for safety, centralized management and high availability recording.
  • Integration APICallReplay offers many ways to connect your application to it.
  • Technical SpecificationLearn more about CallReplay's plumbing details.
  • Screen RecordingFull motion screen recording or snapshots.
  • +1 857 206 6014

  • +40 737 524 075

  • Monday - Friday 09:00am - 07:00pm GMT +2

  • Copyright © 2014 R.A.I. Software Inc.